FAQs

Welcome to our FAQs page! Here, you'll find answers to the most common questions about our products, services, and policies. Whether you have queries about our furniture collections, delivery options, or return policies, we've got you covered. If you need further assistance, please don't hesitate to contact our customer service team. We're here to help make your shopping experience as smooth and enjoyable as possible.

General FAQs

What types of furniture do you offer?

We offer a wide range of furniture, including living room, bedroom, dining room, and outdoor furniture. Our collection features both modern and vintage designs to suit various styles and preferences.

Where are your stores located?

We have multiple store locations. Please visit our store locator page to find the address, contact details, and hours of operation for each store.

What are your store hours?

Our store hours are as follows: Monday - Friday: 10:00 AM - 4:00 PM Saturday - Sunday: 10:00 AM - 5:00 PM Please check our store locator page for specific hours at each location.

Do you offer interior design services?

Yes, we offer interior design services to help you create the perfect look for your home. Our design experts are available to provide personalized advice and solutions.

How can I contact customer service?

You can reach our customer service team via email at customer.support@1o1development.com or by phone at (+1) 644-333-0101. Our team is available Monday to Friday, from 9:00 AM to 6:00 PM.

Product FAQs

Do you provide custom furniture options?

Yes, we offer custom furniture options. You can work with our design team to create pieces that perfectly fit your space and style. Contact us for more details.

What materials are used in your furniture?

Our furniture is made from high-quality materials, including solid wood, metal, glass, and premium upholstery fabrics. We ensure that all materials used are durable and sustainable.

How do I care for my furniture?

Care instructions vary depending on the material. Generally, we recommend dusting wood furniture regularly, using protective pads under heavy objects, and following the specific care guidelines provided with your purchase.

Are your products environmentally friendly?

Yes, we are committed to sustainability. Many of our products are made from eco-friendly materials and processes. Look for the eco-friendly label on our product descriptions for more information.

Do you offer warranties on your furniture?

Yes, we offer warranties on most of our furniture. The duration and terms of the warranty vary by product. Please refer to the product details for specific warranty information.

Delivery & Returns FAQs

Do you offer delivery services?

Yes, we offer delivery services for all our products. Delivery fees and times vary based on the destination. Contact our customer service team for more information on delivery options and scheduling.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the courier’s tracking system.

What is your return policy?

We accept returns within 30 days of purchase for a full refund, provided the item is in its original condition. Custom furniture and clearance items are non-returnable. For more details, please refer to our return policy.

Do you offer assembly services?

Yes, we provide assembly services for an additional fee. Our professional team will ensure that your furniture is assembled correctly and safely. Contact us to arrange assembly services.

What should I do if my furniture arrives damaged?

If your furniture arrives damaged, please contact our customer service team immediately. We will arrange for a replacement or repair as soon as possible. Please provide photos of the damage to help us expedite the process.